Refund policy

Refund Policy

We want your Jingle Hype order to get the laugh it deserves 🎄. If something isn't right, we'll make it right.

30-Day Buyer Protection

You're covered for 30 days from the day your order is delivered. We offer a full refund or a free replacement, your choice, if your item:

  • Arrives damaged or defective
  • Is the wrong item, color or size (different from what you ordered)
  • Never arrives (see our Shipping Policy for lost packages)

How to request a refund or replacement

  1. Email support@jinglehype.shop within 30 days of delivery.
  2. Include your order number.
  3. Attach clear photos of the problem and the label.

We reply within 24–48 hours. In most cases you won't even need to send the item back.

Choosing your size

Please check the size chart on the product page before ordering. Between sizes? Size up for a relaxed fit. We don't accept returns or exchanges for change of mind or for items that have been worn or washed. This does not affect any rights you may have under the consumer laws of your country.

Cancelling an order

You can cancel within 12 hours of placing your order for a full refund. Email support@jinglehype.shop with your order number. After 12 hours your order is being prepared and can no longer be cancelled.

When will I get my money back?

Approved refunds go back to your original payment method within 10 business days. The exact timing depends on your bank or card provider.

Questions? Email support@jinglehype.shop any time.